Terms & Conditions

Introduction

These terms and conditions govern your use of our website www.midnightbox.co.uk and the purchase of products from us. Please read these terms carefully before using the Website or placing an order. By using the Website or ordering goods, you agree to be bound by these terms. We may update them from time to time, so please check back periodically.

1. Site Access

1.1 You will be able to access most areas of this Website without registering any details. 1.2 Certain areas of the Website may only be accessible if you have registered an account.

2. Use of Website

2.1 You are permitted to use our Website for lawful purposes and to print or download material for personal use, provided you do not modify content without our consent. 2.2 The copyright and intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without permission. 2.3 You must not misuse the Website by introducing viruses, harmful code, or attempting unauthorised access.

3. Ordering From Us

3.1 All orders placed through the Website are subject to acceptance and availability. 3.2 Once you place an order, you will receive an email acknowledging receipt. This is not confirmation that your order has been accepted. A contract is formed only when we dispatch the goods to you. 3.3 We reserve the right to refuse or cancel any order if there is an error in pricing, product information, or suspicion of fraudulent activity.

4. Pricing & Payment

4.1 All prices are displayed in GBP (£) and include VAT (where applicable). 4.2 Delivery costs are added at checkout and shown before you confirm your order. 4.3 We accept payment via PayPal. Payment must be authorised before dispatch. 4.4 We make every effort to ensure prices are correct. If an error occurs, we will contact you to confirm whether you wish to proceed at the correct price or cancel.

5. Delivery

5.1 Orders are dispatched discreetly in plain packaging using recorded, insured services. 5.2 Delivery times are estimates only. We are not liable for delays outside our control (e.g. courier delays, customs clearance). 5.3 Risk of loss and damage passes to you once the goods are delivered.

For more details see our Delivery & Returns Policy.

6. Returns & Cancellations

6.1 You have the right to return goods within 30 days of receipt in accordance with our Returns Policy. 6.2 Goods must be unused, in original packaging, and accompanied by proof of purchase. 6.3 For health and hygiene reasons, certain items (such as sex toys, lingerie, lubricants, and consumables) cannot be returned once opened, unless faulty. 6.4 Refunds exclude original delivery charges unless the goods are faulty. 6.5 To request a return or cancellation, please contact us at contact@midnightbox.co.uk or use the Returns Form.

7. Visitor Conduct

7.1 With the exception of personally identifiable information (covered by our Privacy Policy), any material you post to this Website shall be considered non-confidential and non-proprietary. 7.2 You must not post material that is unlawful, offensive, or harmful, including viruses or malicious software. 7.3 We will cooperate with law enforcement if required to disclose the identity of users breaching this section.

8. Links to and from Other Websites

8.1 Links to third-party websites are provided for convenience only. We are not responsible for their content or availability. 8.2 You may link to our Website provided you do so fairly and legally, do not misrepresent your relationship with us, and your site does not contain offensive or unlawful content. 8.3 We reserve the right to withdraw linking permission without notice.

9. Disclaimer

9.1 We take reasonable care to ensure the information on this Website is accurate. However, content is provided “as is” without warranties of any kind. 9.2 We reserve the right to update or change product information and Website content at any time without notice.

10. Limitation of Liability

10.1 We shall not be liable for any indirect or consequential loss or damage arising from use of this Website or purchase of goods, including but not limited to loss of data, income, or business opportunities. 10.2 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

11. Governing Law

These terms shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Our Details

Midnight Box
4th Floor
14 Museum Place
Cardiff
CF10 3BH
Telephone: +44 7783 903152
Email: contact@midnightbox.co.uk
Contact details are also available on our Contact Page.